PURPOSE OF THE JOB:
To provide Safety & System service, assist with training, maintenance contracts, and emergency call-out arrangements. To assist with project engineering, commissioning & installation. To liaise with customers to offer technical help.
KEY RESPONSIBILITIES / ACCOUNTABILITIES:
To maintain 24-hour cover for the Support Contracts with the Service Supervisor, and to assist with quotations for the renewal of the Support Contracts as they become due. To assist with Training when requested, and to ensure full conversancy with the latest versions of Safety Shutdown & Distributed Control Systems.
Develop customer awareness of Safety Service capability. Prepare and operate Safety System training courses, co-incident with customer requirements. Assist Service Supervisor in developing / maintaining all necessary procedures & documentation associated with IEC61508 certification. Maintain a registration for offshore maintenance and service. To ensure that sufficient spares are held to cover the Support Contracts where necessary, including Bonded Stock. To become familiar with the P&L for the Technical Service Group. To offer technical help to customers both external and internal. To assist with the design, installation and commissioning of systems in conjunction with the System Engineering Group To assist in the maintenance of the demonstration equipment and customer training equipment. To update the Customer Service Group Supervisor on all relevant matters. To be flexible in working environment and location, in the UK and Overseas, consistent with good working practices and those countries the UK government consider a safe location to visit.
EDUCATION / TRAINING / QUALIFICATIONS:
Essential: HNC/ONC qualification in Control Engineering or equivalent.
Desirable: Training in office computer applications, including word processing, spreadsheets and presentation software. Training in Leadership & Personal Development. Microsoft NT/2000/XP training.
EXPERIENCE:
Essential: Minimum of 2 years experience in an industrial and technical environment. Experience with the maintenance of Safety Shutdown & Distributed Control Systems. Team-working within a busy office environment. Dealing with urgent customer enquiries.
Desirable: Experience in the preparation of quotations and reports. Use of computer based reporting and order handling systems. | 
Contact
Darren Acton
 on 08712 770 851 |
